Hp victus 15 motherboard failure

[Nayanmahajan]

Subject: Motherboard Failure in HP Victus Laptop Within Warranty Period

Dear HP Support Team,

I'm writing to express my disappointment and frustration with my HP Victus laptop, which I've had for just over a year. The laptop suddenly shut down and now refuses to power on. After taking it to an authorized HP service center, I was informed that the motherboard has suffered damage.

I'm extremely dissatisfied with the quality of the laptop and its components, particularly given the short period of usage. I request that you look into this matter and consider replacing the laptop or providing a suitable solution.

Details:

- Laptop Model: hp Victus 15
- Issue: Motherboard damage within 1 year of purchase

I hope you'll take immediate action to address this issue. I look forward to your prompt response and resolution.

Sincerely,
[Your Name]

[Garp_senchau]

Hey @Nayanmahajan,

Thank you for reaching out to us, and I sincerely apologize for the inconvenience you’ve experienced with your HP Victus laptop. We understand how frustrating it must be to deal with unexpected issues, especially so soon after purchasing the device.

I want to assure you that we take matters like this seriously, and your satisfaction is our priority. Based on your description, it seems that your laptop has encountered a significant hardware issue, and we regret the inconvenience this has caused. The motherboard is indeed a crucial component, and we understand how important it is for your device to function reliably.

I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,