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HP Recommended
Elitebook 8470w
Microsoft Windows 10 (64-bit)

Hello,

 

I just installed my windows on an SSD and I can't find my fingerprint driver. Windows 10 gives an error on reading my finger. The Hardware-id's are:

 

USB\VID_138A&PID_003D&REV_0104
USB\VID_138A&PID_003D

 

I already tried to install some sp's but it didn't work so that's why i am asking it here because there are no answers anymore on google about this driver just fake driver installer websites.

I hope someone finds an solution.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need this driver for the fingerprint scanner...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

 

And you need to install this security software in order to use the fingerprint scanner...

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore, should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

You need this driver for the fingerprint scanner...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

 

And you need to install this security software in order to use the fingerprint scanner...

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore, should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

HP Recommended

It works perfect now, thanks for the fast reply and for the perfect answer.

 

Have a good day!

HP Recommended

You're very welcome.

 

You have a good day too!

HP Recommended

Hello, i got an other question, how can i disable hp client security in the bios? I just want it to be active in windows

HP Recommended

Hi:

 

Unfortunately, that I do not know.

HP Recommended

Oohoke, than i will leave it like this, thankyou!

HP Recommended

You're very welcome.

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