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SERHAT1
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Message 1 of 2
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I know this place is not suitable but everyone should know.

HP Recommended
HP SPECTRE X360 nt4000 i7 cpu
Microsoft Windows 10 (64-bit)

I broke my display device and called hp turkey to replace it. The hp support line told me to send my device. He asked me to change the screen for my device and asked me for 2709 TL (400 USD) for this. They said 1 month for repair time. Since this time was too long, I wanted the parts to be sent to my address. It was accepted, but for this they asked me 4544 TL (670 USD). this is not acceptable and does not make sense.

I need 1 "x360 screen" specter ..

"TURKEY HP SUPPORT TEAM" has disgraced you. After that, my company will NEVER USE HP PRODUCT! servers, laptops

you have lost a good customer only because of this ridiculous pricing and a rude customer representative. I am sure you will not contact them and you will not consider this issue !!! They also told me that there would be no sanction wherever we want to make this complaint. 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @SERHAT1

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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