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HP Recommended
Hp 14-dk0002dx
Microsoft Windows 10 (64-bit)

Hola tengo un problema con una laptop hp 14-dx0002dx al reinstalar Windows 10 64bits compilación 2004 el touchpad dejo de funcionar e incluso no aparece en dispositivos solo me parece un dispositivo ii2c hid con codigo 10 he instalado todos los drivers directamente de hp para este modelo de laptop y Windows 10 (2004) 64 bits y no logro hacer que funcione mi touchpad !! Realice una prueba de diagnóstico de hardware vefi y me indica que tanto los botones como el señalador funcionan correctamente él problema es que no funciona ni durante la instalación de windows ni con los drivers descargados directamente de hp para este modelo y version de Windows 

1 REPLY 1
HP Recommended

@Centroserviciom

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

The support here is in English only. If you could post back in English, I'd be glad to help.

If in case you need support in your language, I'd recommend you to contact HP Support in your region and language.

 

Please follow these steps to reach them.

Step 1. Open link: https://support.hp.com/us-en/contact-hp?openCLC=true

Step 2. Select the product type.

Step 3. Enter the serial number of your device or select let HP detect your product option.

Step 4. Select the country from the drop-down.

Step 5. You should see the Local Contact Options.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.