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‎06-25-2025 03:54 PM

HP Recommended

We have an open ticket with HP regarding this issue, but so far they haven’t been able to provide a solution. As I mentioned earlier, all tests and diagnostics have shown no anomalies.

At this point, the only remaining option would be to reinstall the operating system, but we’d like to avoid that if possible—the laptop is only 6 months old and currently in use by one of our clients.

We suspect the issue might be related to the EFI partition. We’re considering formatting the partition and recreating the BCD to see if that resolves the problem.

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