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02-05-2018 02:14 AM
i just bought a new HP Pavilion Power Laptop on 1 - Feb - 2018 from a shop and when i came home and checked warranty online it shows warranty started from 25th July 2017 but i first boot up my laptop on 1st Feb 2018 so i was wondering if someone resolve this issue for me i want to correct my Warranty status.
02-05-2018 07:33 AM
You will have to contact HP in the country you live in.
A customer service rep will help you get the start and ending dates of the warranty corrected.
You will need your sales receipt or invoice showing the purchase date.
They will send you a website or e-mail link to upload a copy of your sales receipt or invoice.
02-05-2018 09:53 AM - edited 02-05-2018 09:54 AM
I don't work for or represent HP, so I can't give you a definite response.
Their standard reply is 3 business days.
I had to do the same thing with my PC...get the warranty start and end dates changed, and from what I recall, I got a message in 3-4 business days informing me the warranty period was adjusted.
Then I checked the HP warranty lookup site to confirm.
If you don't hear back from HP within that timeframe, let me know, and I will request that a HP forum moderator escalate your case to customer service.
Please bear in mind that this forum is not HP technical support, and we cannot follow up on how HP customer support responds to a forum moderator request to escalate a case.
02-08-2018 07:17 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work on behalf of HP