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Malik-Junaid007
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Message 1 of 11
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Incorrect Warranty Start Date

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HP Pavilion Power - CB002ne
Microsoft Windows 10 (64-bit)

Hi 

 

i just bought a new HP Pavilion Power  Laptop  on  1 - Feb - 2018  from a shop   and  when  i came home and  checked warranty online it shows warranty started from 25th July 2017  but  i   first boot up my laptop on 1st Feb 2018  so i was wondering if someone resolve this issue for me i want to correct my  Warranty status.  

 

Thanks 

10 REPLIES 10
Paul_Tikkanen
Level 21
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Message 2 of 11
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Hi:

 

You will have to contact HP in the country you live in.  

 

A customer service rep will help you get the start and ending dates of the warranty corrected.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

You will need your sales receipt or invoice showing the purchase date.

 

They will send you a website or e-mail link to upload a copy of your sales receipt or invoice.

Malik-Junaid007
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Message 3 of 11
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Yes  i  sent  them  All of these  including  the  Screenshot of my BIOS   but  they are nit replying to my case.  My [personal information removed]

 

How long it woukd take  them to reply to my csae ? 

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Paul_Tikkanen
Level 21
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Message 4 of 11
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I don't work for or represent HP, so I can't give you a definite response.

 

Their standard reply is 3 business days.

 

I had to do the same thing with my PC...get the warranty start and end dates changed, and from what I recall, I got a message in 3-4 business days informing me the warranty period was adjusted.

 

Then I checked the HP warranty lookup site to confirm.

 

If you don't hear back from HP within that timeframe, let me know, and I will request that a HP forum moderator escalate your case to customer service.

 

Please bear in mind that this forum is not HP technical support, and we cannot follow up on how HP customer support responds to a forum moderator request to escalate a case.

Malik-Junaid007
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Message 5 of 11
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Thats  so  Good 

 

i will  wait for  their reply,  i there is no responce i will let you know first 

 

and Thanks  🙂 

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Paul_Tikkanen
Level 21
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Message 6 of 11
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You're very welcome.

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Malik-Junaid007
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Message 7 of 11
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Hi

 

its  been  4  days  and  HP Support  Assistant  did not replied to my case  #CRM:[edited]    i think you should mention some HP Expert here  to resolve my issue.

 

thanks Smiley Happy 

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kevin-t
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Message 8 of 11
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@malik_Junaid007

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.


I work on behalf of HP
Malik-Junaid007
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Message 9 of 11
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Alright 

 

thanks  for  the  Responce  🙂 

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Malik-Junaid007
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Message 10 of 11
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i got the message and replied them twice with the info required but they are still not  replying ro my case ... Any other  source ?  please  forward it 

 

Thanks 🙂 

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