-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Business Notebooks
- Intel Management Engine Firmware Update - LOOP - Hp ZBook15G...
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
12-11-2019 04:35 AM
HP Recommended
Product: Hp ZBook15G6
Operating System: Microsoft Windows 10 (64-bit)
My new Hp Zbook15G6 loops with Intel Management Engine Firmware update.
The process has been as follows:
New PC unpacked and connected to wired network (no OS on PC)
Additional Samsung SSD 500 GB disk inserted
F12 - BIOS Updatet to version 01.01.03
Restart
Then message on screen "Hp Sure Start detected corruption in the Intel Management Engine firmware"
PC continues installation but only reaches 50% after which it restarts, loops and installation does not complete.
I've tried to remove SSD disk but still can't access PC / BIOS - it loops all the time no matter what.
How do I get on?
Solved! Go to Solution.
1 ACCEPTED SOLUTION
2 REPLIES 2
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.