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‎05-18-2021 03:44 AM - edited ‎05-18-2021 07:27 AM

HP Recommended
Product: HP ProBook 470 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello
with my proBook, the left CTRL button has been without function for 2 weeks - after only 17 months!!!! A liquid damage is eliminated. I have already reset the device - to no avail. The warranty has expired and I am supposed to prove to my dealer that there was already a defect at the time of delivery. How is this supposed to work?
This is my third probook and everyone has never had a defect despite intensive use.
Does anyone have any idea what else I can try?

1 REPLY 1

‎05-18-2021 05:35 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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