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Keyboard imprints on the screen

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HP EliteBook x360 1030 G3
Microsoft Windows 10 (64-bit)


I have been redirecting to this forum and can not find my old account on the HP Forum. Is there also any german one? 

I have the HP EliteBook x360 1030 G3 since August 2019. I have asked in the other forum for what there are spacers between the keyboard and the finger print sensor on my notebook. I found it not so beautiful, that I had always imprints of these spacers on my screen. The mod told me, that these are to prevent the contact of the screen and the keyboard and I accepted this. 

Now I have imprints of the keyboard itself on the screen, which I can not clean away. I have measured out, that some of the keyboard keys are higher than the spacers. Because the spacers are made from some soft material, the imprint on the screen is more visible, if mud is left on the screen. But the main problem is that the entire keyboard is everytime in contact with the screen.

The matte screen now has dull imprints of each key which are visible under some circumstances. I have used the notebook rarely since I bought it some months ago! 




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Now I have made some test. I have used a stainless steel ruler to prove if the keys are higher than the spacers. If I position the ruler diagonally over two spacers in all possible different directions I can see and hear that the keys are higher and the ruler is pressing down the keys for about 1/2 mm. 

Normally there is a slit between the black plastic around the screen and the main half of the notebook on both sides of the notebook. I have moved a paper through this slit and can hear and feel that there is no space between the keys and the screen if the laptop is closed and just laying on the table. 

That means it is impossible to close the notebook without permanent pressure of the keys against the screen. 



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