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‎09-28-2025 01:06 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello together,

 

when I connect my Laptop 830 G5 to my Thunderbolt G4 docking station, the 2 screens connected to the docking station are working also the charging is working, but the connected mouse and keyboard not.

Do you have any suggestions for me?

 

Thanks,

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1 REPLY 1

‎10-07-2025 05:39 AM

HP Recommended

Hello.

 

HP Docks have had numerous firmware updates. Download and execute the latest firmware update from HP TB Dock 120W G4 download page. (if you have a different G4 dock then go to that model's download page)

 

The update is simple, just follow the instructions. Please report back with the results, whether USB works or not.

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