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‎08-23-2022 03:44 AM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y838AV)
Operating System: Microsoft Windows 11

Problem 1: I bought a new HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 laptop and I have a problem with the heating it's always between 65-76. And Laptop body is too much heat.

Problem 2: I'm having an issue of battery backup getting less than 4 hours. I have run hardware test like going to diagnostic mode from boot menu, running from battery utility test of HP and HP Support Assist everything shows passed Even in launch bar shows working properly no issues and no softwares running background. Is there any Bios update or another troubleshooting?

1 REPLY 1

‎08-23-2022 09:50 AM

HP Recommended

Hello @Rafsan_Faysal 

Sorry to hear that you are having problems ... I would like to help you.

We need the check CPU and GPU ...

 

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

 

(2) GPU

Download, install and start GPU-Z

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

 

(3) Please report your results

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