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cnh3831
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Message 1 of 2
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Lines in printing

HP Recommended
HP 6960
Microsoft Windows 10 (64-bit)

When I print a block of blue, there will be pink in the middle of it. Now I just tried printing a picture and I got blue lines/blocks throughout it. I use hp insta ink so they are genuine hp ink cartridges. I have gone through all the diagnostic procedures.  Any help would be appreciated. 

image.jpg



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Kumar0307
HP Support Agent
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Message 2 of 2
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HP Recommended

@cnh3831, Welcome to the HP Support Community!

 

I see you are getting horizontal lines while printing photos. 

  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Try making a standalone color copy and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

Clean the printhead up to 2 times and print a quality report to check the result as shown in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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