• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-06-2022 08:08 AM - edited ‎01-06-2022 08:17 AM

HP Recommended
Product: HP ProBook 450 G4
Operating System: Microsoft Windows 10 (64-bit)

Hello,

We have performed a hardware check on our HP ProBook 450 G4 and on the Hard drive test we got FAILURE ID: GGCC3A-8M7B05-MFPX6K-61CA03. What is the meaning of this FAILURE ID?

Best Regards.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2022 09:23 AM

HP Recommended

Hi:

 

The failure codes provide little useful information.  The code devotes most of its time providing the PC's serial number.

 

Here is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
GGCC3A-8M7B05-MFPX6K-61CA03OK00000000001/5/22305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP ProBook 450 G4 Notebook PCHP ProBook 455 G4 Notebook PC Maintenance and Service Guide

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use the HP cloud recovery client software to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

This package provides the Cloud Recovery Client for supported computer models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

 

https://ftp.hp.com/pub/softpaq/sp113001-113500/sp113100.exe 

 

I have attached the instructions for how to use that utility below.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎01-06-2022 09:23 AM

HP Recommended

Hi:

 

The failure codes provide little useful information.  The code devotes most of its time providing the PC's serial number.

 

Here is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
GGCC3A-8M7B05-MFPX6K-61CA03OK00000000001/5/22305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP ProBook 450 G4 Notebook PCHP ProBook 455 G4 Notebook PC Maintenance and Service Guide

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use the HP cloud recovery client software to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

This package provides the Cloud Recovery Client for supported computer models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

 

https://ftp.hp.com/pub/softpaq/sp113001-113500/sp113100.exe 

 

I have attached the instructions for how to use that utility below.

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-07-2022 03:24 AM

HP Recommended

Thank you for your time and expertise.

Was this reply helpful? Yes No

‎01-07-2022 06:45 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.