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HP Recommended

We have hundreds of HP Elitebooks. To avoid manually installing "HP Support Assistant 9" on each device, we use Intune for software distribution. The software installs, but the "detection rule" fails regardless of the rule used. Whether I use the app type "Windows app (win32)" or "Windows Universal line-of-business app," the detection rule fails. Articles on the HP site don't help either:
https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/How-to-install-HP-Support-Assis...

Is there a master guide for distributing "HP Support Assistant" via Intune?

Regards

1 REPLY 1
HP Recommended

@GFNW 

 

First, please read and heed our public service announcement -

 

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Your computer is not full of bugs.

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Answer

Last I checked, HP Support Assistant is not eligible for unattended deployment / installation.

 

Dragon Comments

 

HPSA is generally meant to be used on consumer grade products for HP driver updates and "find help here" tasks.

 

Business grade products include their own driver management / update / installation tool:  HP Image Assistant

 

In so much that I am aware, the HPIA cannot install the HP Support Assistant in unattended mode.

 

Where is are the resources you seek to pursue your answer?

Perhaps here...

 

HP Client Management Solutions - Microsoft Intune 

 

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.