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- HP Community
- Notebooks
- Business Notebooks
- Microsoft Intune - "HP Support Assistant 9" Rollout

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03-26-2025 04:41 AM
We have hundreds of HP Elitebooks. To avoid manually installing "HP Support Assistant 9" on each device, we use Intune for software distribution. The software installs, but the "detection rule" fails regardless of the rule used. Whether I use the app type "Windows app (win32)" or "Windows Universal line-of-business app," the detection rule fails. Articles on the HP site don't help either:
https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/How-to-install-HP-Support-Assis...
Is there a master guide for distributing "HP Support Assistant" via Intune?
Regards
03-26-2025 06:37 AM
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Answer
Last I checked, HP Support Assistant is not eligible for unattended deployment / installation.
Dragon Comments
HPSA is generally meant to be used on consumer grade products for HP driver updates and "find help here" tasks.
Business grade products include their own driver management / update / installation tool: HP Image Assistant
In so much that I am aware, the HPIA cannot install the HP Support Assistant in unattended mode.
Where is are the resources you seek to pursue your answer?
Perhaps here...
HP Client Management Solutions - Microsoft Intune
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