• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
Elitebook 2540p
Microsoft Windows 10 (64-bit)

Hallo!

 

I've just installed Windows 10 on Elitebook 2540p. Everything is fine, but one device is not recognized.

 

ACPI\HPQ0004\3&21436425&0

 

Hardware-IDs:

 

ACPI\VEN_HPQ&DEV_0004

ACPI\HPQ0004

*HPQ0004

 

BIOS Name

\_SB.PCI0.ACEL

 

Please, suggest me what is it and if possible provide me a link to the driver.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Please try HP 3D DriveGuard Software

 

   ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

Hi,

 

Please try HP 3D DriveGuard Software

 

   ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

It worked )))) I simply overlooked it when I was setting up hardware and I was sure that I had installed everything. It's my fault )))) Very much sorry to bother you. Thank you very much for your help!!! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.