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Solved!

Mother board burnt

HP Recommended
HP EliteBook 830 G5 Notebook PC
Microsoft Windows 10 (64-bit)

I have been buying HP products for my company for more than a year now and now have 11 Elite books

 

One laptop which is 1 year old stopped powering ON and the service engineer figured out that the motherboard is burnt and he is reluctant to replace the motherboard stating that this is not covered under warranty. I don't understand if something happens inside the laptop (which is not in our control) that too after only 1 year of usage and get to hear the warranty doesn't cover this.

 

What is the warranty for ?

Should i say HP products value is not reliable ?

 

I feel pretty bad trusting HP brand and buying so many products

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HP Recommended

Hello @RavikumarR 

 

I am sorry for your experience.

Please, reach to the HP Support team for business customers to discuss this situation.

>> https://support.hp.com/in-en/contact-hp

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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HP Recommended

Got the updates and resolution from the support team.

Highly appreciate all the efforts and support from both HP support as well as local support team. Boosts me up to keep up with HP

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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