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RavikumarR
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Solved!

Mother board burnt

HP Recommended
HP EliteBook 830 G5 Notebook PC
Microsoft Windows 10 (64-bit)

I have been buying HP products for my company for more than a year now and now have 11 Elite books

 

One laptop which is 1 year old stopped powering ON and the service engineer figured out that the motherboard is burnt and he is reluctant to replace the motherboard stating that this is not covered under warranty. I don't understand if something happens inside the laptop (which is not in our control) that too after only 1 year of usage and get to hear the warranty doesn't cover this.

 

What is the warranty for ?

Should i say HP products value is not reliable ?

 

I feel pretty bad trusting HP brand and buying so many products

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IT_WinSec
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Hello @RavikumarR 

 

I am sorry for your experience.

Please, reach to the HP Support team for business customers to discuss this situation.

>> https://support.hp.com/in-en/contact-hp

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013

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IT_WinSec
Level 15
Level 15
10,087 9,825 813 3,944
Message 2 of 3
Flag Post
HP Recommended

Hello @RavikumarR 

 

I am sorry for your experience.

Please, reach to the HP Support team for business customers to discuss this situation.

>> https://support.hp.com/in-en/contact-hp

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013

View solution in original post

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RavikumarR
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Got the updates and resolution from the support team.

Highly appreciate all the efforts and support from both HP support as well as local support team. Boosts me up to keep up with HP

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