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HP Recommended
HP Spectre
Microsoft Windows 10 (32-bit)

My 10 day old HP Spectre shuts itself down going to a black screen. I have to start it up again loosing all current data.

It is a 10th gen core i7 .  Do I return it or can it be fixed?

1 REPLY 1
HP Recommended

Hello @cpa50 

 

Welcome to the HP Support Community.

You may ensure all your drivers are up to date.

 

Please, ensure specifically that BIOS/UEFI and Intel ME related updates are applied.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.