• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-31-2020 09:18 AM

HP Recommended
Product: HP Spectre
Operating System: Microsoft Windows 10 (32-bit)

My 10 day old HP Spectre shuts itself down going to a black screen. I have to start it up again loosing all current data.

It is a 10th gen core i7 .  Do I return it or can it be fixed?

1 REPLY 1

‎06-02-2020 09:36 PM

HP Recommended

Hello @cpa50 

 

Welcome to the HP Support Community.

You may ensure all your drivers are up to date.

 

Please, ensure specifically that BIOS/UEFI and Intel ME related updates are applied.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.