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    Fix Windows 10 Update Issues

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    Fix Windows 10 Update Issues

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Message 1 of 2
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My HP Spectre is 10 days old and it is shutting itself down going to a black screen.

HP Recommended
HP Spectre
Microsoft Windows 10 (32-bit)

My 10 day old HP Spectre shuts itself down going to a black screen. I have to start it up again loosing all current data.

It is a 10th gen core i7 .  Do I return it or can it be fixed?

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Message 2 of 2
Flag Post
HP Recommended

Hello @cpa50 

 

Welcome to the HP Support Community.

You may ensure all your drivers are up to date.

 

Please, ensure specifically that BIOS/UEFI and Intel ME related updates are applied.

 

 

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks


I work for HP Inc. *** I express personal opinion only and do not speak for HP *** Volunteer *** My location: Europe ***
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