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05-31-2020 09:18 AM
My 10 day old HP Spectre shuts itself down going to a black screen. I have to start it up again loosing all current data.
It is a 10th gen core i7 . Do I return it or can it be fixed?
06-02-2020 09:36 PM
Welcome to the HP Support Community.
You may ensure all your drivers are up to date.
Please, ensure specifically that BIOS/UEFI and Intel ME related updates are applied.
- Use HP Support Assistant to update your system >> https://support.hp.com/bg-en/product/HP-Pavilion-Ultrabook-15-b000/5322280/document/c03467905
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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