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‎05-31-2020 09:18 AM

HP Recommended
Product: HP Spectre
Operating System: Microsoft Windows 10 (32-bit)

My 10 day old HP Spectre shuts itself down going to a black screen. I have to start it up again loosing all current data.

It is a 10th gen core i7 .  Do I return it or can it be fixed?

1 REPLY 1

‎06-02-2020 09:36 PM

HP Recommended

Hello @cpa50 

 

Welcome to the HP Support Community.

You may ensure all your drivers are up to date.

 

Please, ensure specifically that BIOS/UEFI and Intel ME related updates are applied.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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