My laptop has a swollen battery due to cracked case and screen.

[sashok24]

My laptop has a swollen battery due and cracked case and screen because of this problem.
And because of a swollen battery I was denied a guarantee repair in service HP MUK 🙂 
can't understand why I was denied warranty repair? I HAVE PROVIDED PURCHASE DOMAINS.
The service center said that this is not a warranty case and these models are constantly breaking down. I'm sad so much 😞 

[IT_WinSec]

Hello @sashok24 

Please, reach to HP Support department and explain your issue >> https://www8.hp.com/ua/ru/contact-hp/phone-assist.html

[KrazyToad]

@Pdnc

Welcome to HP Support Community

I came across your post and I understand your concerns

I will escalate your Case to HP's Regional Escalation Team and a Case Manager will reach out to you

Please check your Inbox for more details

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[sashok24]

Service in Ukraine says that if the laptop opens from bloating, then this is not warranty case. But after all, it was simply inflated by heating, I was afraid that it would catch fire.

[sashok24]

HP Service Support EMEA answered that this is a guarantee. But the service partner MUK authorized by him answers that this is not a guarantee. You can figure it out in this situation.!
I already regret a little that I bought HP  😞

[KrazyToad]

I have escalated your case and a case manager will reach out to you and sort this out

Thank you

[sashok24]

Thanks. I call to support and they say that the service center does not obey them and does what it wants at its discretion. And i need to try to pass it to another service HP.
Honestly I'm very shocked it's situation.