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06-11-2020 01:18 PM
Product: I don't know
Operating System: Microsoft Windows 10 (32-bit)
I purchased a new laptop in the last 3 months I've had problems with this machine in the beginning but those resolved with outside help. Now my laptop won't open up with a screen popup "HP Sure Start Recovery". I looked on the internet and suspect that it's an issue with a Windows release but I can't do anything to fix it because it will not load. I would email Support if I could find an email address but I can't find one. It asks for a serial number for my machine but how am I suppose to find that if the information I need is on my laptop (which won't open)????? HP doesn't provide a support number to call (probably don't want to support their product). They don't provide any information so I return my laptop for a refund. I shouldn't have to put up with this! So how do I get this problem resolved!
1 REPLY 1
06-12-2020 10:06 AM
@Aggravated5 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
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