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My laptop won't startup.

HP Recommended
I don't know
Microsoft Windows 10 (32-bit)

I purchased a new laptop in the last 3 months I've had problems with this machine in the beginning but those resolved with outside help.  Now my laptop won't open up with a screen popup "HP Sure Start Recovery".  I looked on the internet and suspect that it's an issue with a Windows release but I can't do anything to fix it because it will not load.  I would email Support if I could find an email address but I can't find one.  It asks for a serial number for my machine but how am I suppose to find that if the information I need is on my laptop (which won't open)?????  HP doesn't provide a support number to call (probably don't want to support their product).  They don't provide any information so I return my laptop for a refund.  I shouldn't have to put up with this!  So how do I get this problem resolved!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Aggravated5 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community. 

I am an HP Employee

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