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‎05-02-2022 09:03 AM - last edited on ‎05-02-2022 09:39 AM by Retired

HP Recommended
Product: USB-C Dock G5
Operating System: Microsoft Windows 10 (64-bit)

New HP USB-C Dock G5 is not turning on. What steps can be taken to troubleshoot before replacement?

Power is flowing through the dock to my new notebook hp elitebook 845 g7. 

The light on the bottom of the unit is illuminated.

The light on the top of the unit does NOT illuminate.

Usb mouse plugged into the unit does not work

Category:
13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-02-2022 10:01 AM

HP Recommended

Hi, this should be a hardware issue. I did my findings and it seems you might just replace it, since your warranty should be still valid you can always request a new one.

 

You can also contact HP Support here.

 

Link: Contact HP | HP® Official Site

 

 

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎05-02-2022 10:01 AM

HP Recommended

Hi, this should be a hardware issue. I did my findings and it seems you might just replace it, since your warranty should be still valid you can always request a new one.

 

You can also contact HP Support here.

 

Link: Contact HP | HP® Official Site

 

 

1 person found this reply helpful
Was this reply helpful? Yes No
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