New laptop Very Slow

[lewisant999]

ive had this laptop (HP Pavilion Intel core I5 8th Gen) laptop since Jan 2018. There is hardly anything on it. I have anti virus software installed and it has some serious performance issues.

When i load the laptop up everything appeares on the laptop fine. but the internet (chrome) and any folders i open (downloads, pictures etc) takes ages! i'm waiting anywhere from 15-20 minutes for the internet to load fully without freezing or lagging. When i load chrome there is a blank white screen (as if its loading) then all of a sudden the whole screen goes black, it repeats this a few times then eventually google loads. but as soon as i start typing it freezes after 3 letters. and repeats the black screen situation again!

once it has had its moment it works fine. every thing loads quickly and it runs smoothly but its jsut the start and its driving me insane. 

any ideas on what i can do??

thanks

[IT_WinSec]

Hello @lewisant999

Welcome to the HP Support forum.

** HP has created an ariticle about PCs being slow - you may want to check it out and follow the steps >> https://support.hp.com/gb-en/document/c04770630

With regards to your slow downs and freezing issues:

Perform some basic hardware checks to rule out hardware problem

1. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

2. Power the computer back on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results.

Back to Windows:

1. Optimize

- defragment your Hard Disk Drive (if you have hard disk drive) > https://www.tenforums.com/tutorials/8933-optimize-defrag-drives-windows-10-a.html

- run Disk Clean Up - cleanmgr.exe > https://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html

2. Remove unneeded and temporary files. Download and run CCLeaner (from Piriform) with the extra options checked. Here are instructions

>> http://www.howtogeek.com/113382/how-to-use-ccleaner-like-a-pro-9-tips-tricks/

>> http://www.piriform.com/ccleaner/download/portable 

3. Scan your PC for threats, viruses, malware...

3.1.... Run the free ESET Online Scanner >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe

Scan your PC for viruses, threats and unwanted/unsafe applications - remove if anything found.

3.2.... Run AdwCleaner >>https://www.malwarebytes.com/adwcleaner/

3.3.... Run Kaspersky TDSS Killer >> http://media.kaspersky.com/utilities/VirusUtilities/EN/tdsskiller.exe

Let me know in details if they found something and what it was....

4. Uninstall any programs you definitely do not use but you think might be a bit high on resources. You can uninstall them from Control Panel > Programs and features

5.  Perform Windows 10 repair of some system files.

Click on Start -> type CMD and open the Command Prompt

Type

DISM /Online /Cleanup-Image /RestoreHealth

and hit [ENTER]

Ensure active stable Internet connection and wait for the process to complete. Let me know the results

I am looking forward to your reply, results and details.