Notebook hangs. Mouse and keyboard keep hanging.

[Cartman_123]

Hi,

I have a relatively new notebook. I have already reinstalled Windows 11 twice.

The notebook jerks extremely when running on battery power. Working with Excel is almost impossible.

But even in AC mode, the mouse gets stuck, keyboard input is delayed and things don't actually run smoothly.

My PC from 2014 runs smoother than this "mobile workstation".

What is that about?

[BeemerBiker]

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@Cartman_123 wrote:

I have a relatively new notebook. I have already reinstalled Windows 11 twice.

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Did you do the factory restore?

Windows 11 Release date: Jun 11, 2024

File name: sp153344.exe(4.8 MB)

Description:

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

Fix and enhancements:

- Adds support for SPBR (Sure Recover Partition Based Recovery) enabled devices to install the download agent.

See full detailsHP's Terms of Use

I looked here and the latest driver for the touchpad is July 2024

https://ftp.hp.com/pub/softpaq/sp153501-154000/sp153622.exe

let me know if this works.

[Cartman_123]

Hi BeemerBiker,

it is not only the touchpad, but also my logitech mouse.

But I will install the driver.

I did a complete reinstall.

Mario

[BeemerBiker]

Logitech has their own drivers

https://support.logi.com/hc/en-us/categories/360001764453-Mice-and-Pointers

https://support.logi.com/hc/en-us/articles/360024361233--Software

[dfelman]

For keeping your business-class device up to date, i recommend using HP Image Assistant. It is a free tool that scans your device and suggests any and all in your configuration that needs to be updated, and you decide what to update. You can find HPIA at HP Image Assistant | HP Client Management Solutions... BIOS and/or driver updates may help your situation