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James_D33n
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Message 1 of 3
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Order declined but money taken by HP. WTH?

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Microsoft Windows 10 (64-bit)

I tried to purchase an Envy X360 10 minutes ago. 

 

Tried to pay using my credit card and order got declined but HP took my money anyway. 

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IT_WinSec
Level 15
Level 15
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Message 2 of 3
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Hello,

 

I am sorry about your issue.

 

It is a common nowadays based on the how credit card authorization system works. It has happened to me many times even in the past year. For example, yesterday I went to an ATM to get some cache. At the end it did not give me any money but the device reported an error. I received a text message on my phone that the money were withdrawn from my account but at the same time no money were given. 30 minutes later I received another text message informing me that the operation has been reversed. Sometimes money appear to be deducted but up to 24 hours they should be returned. Especially if you used a credit card (and not an ATM card or debit card), money are just locked on authorization and not taken.

 

I would recommend that you wait 24 hours and check with your online banking system or with your bank. If you still have the issue, you may comment with the bank or reach to local HP Customer Support >> https://support.hp.com/sg-en/contact-hp

 

 

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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KrazyToad
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Message 3 of 3
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@James_D33n

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns and frustration

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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