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‎03-11-2023 09:49 AM

HP Recommended
Product: HP 255 G8 Notebook PC (347S4AV) 
hello, I have a pc that won't start...probable motherboard
Category:
2 REPLIES 2

‎03-11-2023 09:52 AM

HP Recommended

I would like to replace it under warranty

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‎03-12-2023 11:46 AM - edited ‎03-12-2023 11:48 AM

HP Recommended

Hello @Alfred79 ,

Welcome !

 

In order to seek in-warranty support from HP, please contact the support department for your country. Here is how >> https://support.hp.com/it-it/contact

 

Here you post in the public section of the HP Support forum/community and you do not communicate with HP directly. I am afraid that posting in the forum is not an acceptable way to seek in-warranty service, parts replacement, etc. You need to call the support or open a support case online.

 

 

You wrote that the PC won't start.

Have you tried any troubleshooting on your own ?

Is AC power adapter connected ? Have you tried power reset ? Any blinking or beeps when you attempt to start the PC ?

Is the PC nor starting itself (no signs of life) or it is the OS Windows not booting ?

 

Check these articles and perform the respective steps:

>> https://support.hp.com/us-en/document/ish_1997208-1551050-16

>> https://support.hp.com/us-en/document/ish_3974055-3873564-16

 

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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