PRODUCT NUM CHANGE

[AQIB01]

Spoiler

HELLO MY NOTE BOOK SERIAL NUM + PRODUCT NUM + MODEL NUM 
I UPDATAE THE BIOS AND THEN NO SERIAL NUM + PRRODUCT NUM SO PLZ  I REQUIRED DMI TOOL

[A4Apollo · Accepted solution]

Hi! @AQIB01, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand after updating the BIOS on your PC the product information is missing on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Did you replace any hardware on your PC previously?

Please provide the product number of your PC to assist you better.

As you mentioned after updating the BIOS on your PC the product information is missing on your PC.

If the system board was replaced on your PC. The product information stored in the BIOS chip would have got erased.

You have to contact HP and get the PC serviced.

HP uses a tool called DMI tool by which the product details are entered on your PC.

However, this tool is limited only to HP partners and HP service center technicians.

If you have to get the product information entered on your PC.

You have to contact HP phone support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Have a pleasant day ahead! 🙂

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