cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
sMartins
New member
2 1 0 0
Message 1 of 2
177
Flag Post

Power-On Authentication

HP Recommended
HP ZBook 14u G5
Microsoft Windows 10 (64-bit)

Hello,

HP ZBook 14u G5, 2ZC03EA , BIOS 1.12.00 , Q78, 07/28/2020

Asks for Power-On password or fingerprint, howewer is not recognising fingerprints and also any password is not working.

there was single sign-on enabled for windows 10 so that the fingerprint or password entered in Power-On screen was automatically authenticating to Windows as well. Since yesterday HP Bios Power-ON is not recognising fingerprint nor passwords. F9, F10,  F11, F12 all ask for Power-On password. This week There were some windows standard updates applied however after restart laptop still booted up normaly one time and then it was shut down properly.

1 REPLY 1
sMartins
Author
New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended

I solved the issue, :

holded power button for 15 + seconds (but i dont' know if that solved the issue) and entered password and it accepted it.

before that i was trying first with fingerprint and then password and it was not accepting it. anyway it seams that you should avoid touching fingerprint reeder and enter only password. othervise it gets crazy and blocks all.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation