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Nabuchodonozor_
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Solved!

Problem with freezing videos

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Zbook 17 G4
Microsoft Windows 10 (64-bit)

Hello everyone!

 

I have got a problem with my notebook. To be more specific, everytime I open a page in a web browser (either in Firefox or in Chrome - doesn't really matter) containing some videos (e.g. YouTube, Netflix, even Facebook with its videos), my computer freezes for like 4 seconds, after that everything goes fine for 2 or 3 seconds, another freeze and finally everything is ok (but sometimes it takes 3 or more freezes to get back to normal). I have been searching for solution to this problem for some time but with no results. I seem to have all the latest drivers and Windows updates etc.

 

Any ideas?

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ju1c3
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I had this same thing happening. I downloaded the DEV version of Chrome and no more freezing. I tried everything to get it to work in normal Chrome with no success. I never tried Firefox but IE and Edge played everything fine. 

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soccer_dan
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Can you confirm you have the latest BIOS and drivers? you can use HP Image Assistant (www.hp.com/go/clientmanagemtne) to do that

 

I work for HP. However, all opinions and comments are my own.
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Nabuchodonozor_
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Yes, almost all of drivers are up to date (excluding Samsung SSD driver, but currently I cannot install it since the installer warns me about erasing all of data on it which I can't afford right now)

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ju1c3
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I had this same thing happening. I downloaded the DEV version of Chrome and no more freezing. I tried everything to get it to work in normal Chrome with no success. I never tried Firefox but IE and Edge played everything fine. 

View solution in original post

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Nabuchodonozor_
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WOW, switching to DEV version of Chrome solves the problem! Thanks a lot!

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ju1c3
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No problem. I wish I knew what the issue was though. I even took the dev chrome user profile and switched it in to the normal profile and nothing. If you run chrome as a different user on the computer it doesn't freeze either. It has to be something with the Windows profile. 

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