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‎12-16-2017 01:52 AM

HP Recommended
Product: HP ProBook 450 G3 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

After last Windows 10 update I'd got the problem when starting notebook. The blue screen with error "The user name or password is incorrect." and with OK button appears. I use fingerprint for authenticate. If I  push OK button proccess of starting finishes successfuly.

IMG_2506[4047].JPG

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2017 07:42 AM

HP Recommended

Hi @aasgec

 

Welcome to the HP Support forum. Thank you for posting.

 

This appears because something has your login credentials and tries to input them upon system start. The credentials are wrong and therefore you see the error. This is also a known issue with the latest Windows 10 upgrade (Fall Creators Update)

 

Try to disable the “Use my sign-in info...” in Start > Settings > Account

http://www.winhelponline.com/blog/username-password-incorrect-every-restart-windows-10/

 

Hope this works for you.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

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2 REPLIES 2

‎12-16-2017 07:42 AM

HP Recommended

Hi @aasgec

 

Welcome to the HP Support forum. Thank you for posting.

 

This appears because something has your login credentials and tries to input them upon system start. The credentials are wrong and therefore you see the error. This is also a known issue with the latest Windows 10 upgrade (Fall Creators Update)

 

Try to disable the “Use my sign-in info...” in Start > Settings > Account

http://www.winhelponline.com/blog/username-password-incorrect-every-restart-windows-10/

 

Hope this works for you.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎12-18-2017 02:16 PM

HP Recommended

Thank you. That works.

Was this reply helpful? Yes No
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