Problem with warranty - unable to dispute

[JovoJ]

I have bought a new laptop two days ago with the warranty of 12 months. However, both 'HP Support Assistant' and 'HP Product Warranty Check' show that warranty period has started 4 months ago and that I have 8 months left.

I have followed instructions to dispute the warranty, however I am not being displayed the option in which I could do so.

What are my options?

[Duane_D · Accepted solution]

Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[JovoJ]

Thank you for your help. I will be waiting for HP representative to get in touch.

[RDAB_GT]

Please keep us updated with the results of your enquiry. Like you, I couldn't dispute my warranty using the process described by HP Support Assistant and so I had make an account here and go through all the usual hoops.

An HP representative did contact me fairly quickly and I provided the required documentation. But now, it's been over a month and I still haven't heard back from them. 

[Omar-E]

@RDAB_GT

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[JovoJ]

Hey RDAB_GT,

While contacting HP on this support forum, I had also contacted the store I got my laptop from and informed them about everything.
As I was planning to buy HP Care Pack (+2 years of warranty), the store official assured me that after that they will register the product again on HP and that everything should be ok.
If not, they also told me that my receipt of purchase is the ultimate proof of my warranty period.
So, 24 hours after buying HP Care Pack, my warranty got extended to a total of 36 months and everything is ok now.
After that HP Support contacted me and just told me that everything is ok.

I suggest talking to the retailer from whom you bought the HP laptop.

[mich502]

I also have this problem with my Note Book. I purchased it on 3rd July 2017 both HP support Assistant  and Warranty Check say warranty expired 17th June - 16 days before purchase. The dispute process on the support page is useless, sometimes the warranty validation form returns 'unable to access the system at this time' and others there is no link to dispute warranty to be seen.

The website isn't a good advert for a technology company!

I am getting fed up with not being able to resolve the problem and there is no alternative method of contacting HP such as telephone or e-mail to seek a resolution - and we call this progress.

Can somebody please help! 

[Omar-E]

@mich502

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[sparanan]

I also an HP emplyee. I bought a  HP Elite x2 1012 G1 Tablet on 23rd Feb 2017, throgh EPP.

But the warranty info says 

Start Date October 25, 2016

End Date December 23, 2017

I booked a disbute case, Case number: 5008818043

Still no use, no info and no update. 

Home some of you can help with this. 

[danny-r]

@sparanan

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.