Problema con hp usb-c g5 essential dock

[dlopdia]

Buenos días

Tengo un portátil HP EliteBook 645 G9 que por motivos de trabajo tiene instalado el SO Windows 10 22H2 y el disco duro encriptado con bitlocker y tiene conectado un hp usb-c g5 essential dock. El problema radica que cuando arranco el portátil y aparece la pantalla azul para que introduzca el pin de bitlocker, el teclado que esta conectado a la dock no funciona. Tengo que levantar la tapa del portátil e introducir el pin desde el teclado del portátil. Una vez introducido, los periféricos, tanto teclado como ratón conectados al dock funcionan. ¿Me podéis dar una solución para no tener que levantar la tapa del portátil cada vez que lo arranco?. No sé si es un problema de configuración de la BIOS. Hace tiempo tuve un toshiba dynabook y este problema no me daba. Nada más arrancar el teclado conectado al dynabook funcionaba perfectamente.

A la espera de respuesta, recibir un cordial saludo.

Muchas gracias

[JoseDHD]

Hi



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Regards,

[dlopdia]

Good morning

I have an HP EliteBook 645 G9 laptop that, for work reasons, has Windows 10 22H2 OS installed and the hard drive encrypted with bitlocker and has an HP USB-C G5 Essential Dock connected. The problem is that when I start the laptop and the blue screen appears to enter the bitlocker pin, the keyboard that is connected to the dock does not work. I have to lift the laptop lid and enter the pin from the laptop keyboard. Once entered, the peripherals, both keyboard and mouse connected to the dock work. Can you give me a solution so I don't have to lift the laptop lid every time I start it? I don't know if it's a BIOS configuration problem. Some time ago I had a Toshiba Dynabook and this problem didn't occur to me. As soon as I started it, the keyboard connected to the Dynabook worked perfectly.

Waiting for a response, receive a cordial greeting.

Thank you very much

[IT_WinSec]

Hi @dlopdia 

1)

Go to BIOS (F10) -> Advanced tab -> Boot Menu Options

Uncheck "Fast Boot" so that this feature gets disabled.

Make sure you go to General tab, save the changes and only then exit the BIOS

2) Disable Windows Fast Start up. Here is how >> https://www.windowscentral.com/how-disable-windows-10-fast-startup

Make sure you click Apply/Save and then restart Windows immediately for the changes to take effect

::EXTRA::

3) Update the dock's firmware to the latest version 01.00.12

Download and run the installer >> https://ftp.hp.com/pub/softpaq/sp152001-152500/sp152201.exe

Follow the on-screen instructions

4) Update the PC's UEFI BIOS to the latest version 01.15.02

Download and run the installer >> https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153343.exe

Follow the on-screen instructions