Problems while trying to open a Case ..

[MeisterEder]

Hey guys ..

Everytime that I try to open up a case I get an error message saying "The User is already existing" when I try to submit the Ticket.

It doesnt matter what I account I use (we have multiple accounts in our company), even with a completly fresh account (which I couldnt properly set up because I get "Invalid XML" error when trying to register to the support portal), the error remains the same, even if I change the information (Name, Lastname, etc.) to something completly different ..

This Problem is going on for more than 6 months now, I would open a case - if I could!

Why is that? It doesn't make any sense for me and there is no way that my company is the only one with that issue.

[MeisterEder]

When I try to register my fresh account I just created I get "Organization account is not setup. Please setup organization account before continue" .. 

[Deep_World]

Hi @MeisterEder,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused, We understand that you are receiving the error message “The User is already existing” when attempting to submit a ticket, regardless of which account is used, including newly created accounts 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World