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09-09-2020 04:28 AM
Please be informed; there is serious issues with HP laptops which have Mediatek/Railink Wifi-BT combo device installed. Device drivers are too old dated back to 2015. In general Wifi performance is poor and sometimes packets keeps dropping. Besides bluetooth connections usually cause BSOD blue screen during pairing or shortly after pairing. Seems like these problems are down to old Mediatek/Railink device drivers.
Kindly appreciate your support. Thank you
09-09-2020 06:47 AM - edited 09-12-2020 10:35 AM
Unfortunately, there is no fix. Mediatek hasn't released any newer drivers than the ones currently available.
Actually, I'm surprised the Ralink wifi and bluetooth adapter is working at all in your PC. They usually completely disappear from the device manager on the last 2 or 3 releases of W10.
If your notebook has two antenna cables connected to the Ralink card, I recommend you replace it with the Intel 7260 AC card.
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 HP Part # 710661-001
You can find that model card on eBay or Ali Express. Search by the HP part number.
If it only has one antenna wire, then you can replace the Ralink card with this one...
Realtek RTL8723BE 802.11bgn 1×1 + BT 4 LE Combo Adapter HP part #753077-001
Below is the link to the service manual, where you can find the wifi card removal and replacement procedure.
09-12-2020 02:11 AM
Thanks for the reply and workaround idea but it's not a solution customers expect. Many customers already purchased this laptop which is supposed to give Wifi+BT capabilities during it's lifetime. And as manufacturer of laptop, you are supposed to guarantee that, arent you? This model's manufacturing ended in 2015 so it's not that old either.
09-12-2020 07:02 AM - edited 09-12-2020 07:42 PM
You're very welcome.
Why do you presume that I work for or represent HP?
I have volunteered my time for over 10 years to help others solve their PC issues. I am not the HP complaint department.
I gave you the only solution available to you. That's on you if you don't want to change the wifi card.
You can direct your concerns to the HP executive team at the link below.
Since HP has absolutely no control over Mediatek as far as releasing new drivers for an obsolete wifi card, I don't think you are going to get very far.
Good bye, and good luck.
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