• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-01-2017 07:29 AM

HP Recommended

We have a Probook 650 G2 that is plugged in an yet says "Not Charging".  When unplugging the power cord it immediately dies.  We have tried two different power cords, and a docking station.

14 people had the same question
10 REPLIES 10

‎02-01-2017 07:53 AM

HP Recommended

Hi,

 

Hi,

 

Please follow the steps carefully..

 

Turn the computer off completely.

Unplug the AC charger.

Start the computer using battery only.

Run for a few minutes & test a few applications.

Turn the computer off completely.

Plug  the AC charger in.

Start the computer in AC mode.

 

If the steps above didnt work then try the second option

 

Go to Device manager

Look for the word Battery and double click it

Right Click on "Microsoft ACPI Compliant Control Method Battery"

Turn off the computer after uninstalling it

Remove the battery then the AC charger

Press and hold down the power button for 30 seconds

Put the battery back in then the charger

Your battery icon should start charging after booting to the main desktop

 

Cheers!

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


1 person found this reply helpful
Was this reply helpful? Yes No

‎02-01-2017 08:03 AM

HP Recommended

The battery is not easily removed as I would have to remove the entire underside of the laptop, which I am trying to avoid if I can.

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-01-2017 08:08 AM

HP Recommended

Hi,

 

Skip removing the battery if you cant. The proceed to the next step.

 

Regards

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎02-01-2017 12:05 PM - edited ‎02-01-2017 12:06 PM

HP Recommended

That did not help at all.  The battery still is not charging, instead it states 0% Plugged in, not charging.  I did go through all of the steps listed.

 

If we unplug the AC Charger it automatically shuts off so we cannot start the computer using battery power only.

 

The second steps I went through without unplugging the battery because it is not easy to get to without removing the bottom cover of the laptop.

Was this reply helpful? Yes No

‎02-01-2017 12:12 PM

HP Recommended

On another note, when plugging the power cord into the laptop the charging indicator light flashes white and amber a couple of times then goes out.  It will come back on as an amber color for about 10 seconds then it goes out again and does not come back on.

Was this reply helpful? Yes No

‎02-01-2017 12:23 PM

HP Recommended

Hi,

 

Thank you for the update. Since you are encountering different color modes from the charger try this fix first.

 

Turn off your computer completely by pressing and holding the power button down for 10 secs

Unplug the charger from the computer

Press and hold the power button for 30 secs (without the charger)

Plug the charger back in and check your computer. Let me know of your progress

 

Regards

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎01-16-2018 03:16 PM

HP Recommended

I am also having trouble with my battery not charging.   I noticed that when I plug in the AC charger, the power button flashes on and then off.   I'm able to use my laptop when plugged in but I've tried uninstalling the "Microsoft ACPI Compliant Control Method Battery" and followed your above instructions.   That didn't work so I tried the next step of unplugging the charger & holding the power button for 30 seconds, that didn't work either.    Any other suggestions?

Was this reply helpful? Yes No

‎01-16-2018 05:09 PM

HP Recommended

Hi,

 

Kindly follow the steps below

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/windows-10-update-prevents-bat...

 

Regards,

ichi

 

 

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎10-09-2018 07:07 AM

HP Recommended

Same problem with one of our HP ProBook 650 G2's at work.  Will not charge from portable charger or docking station.  Also no power to start up if not on a charger.  Removing the battery for about 20 seconds and reseating it seems to have resolved the issue for now.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.