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- HP Community
- Notebooks
- Business Notebooks
- Re: Forgot BIOS password

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01-16-2019
04:33 AM
- last edited on
01-16-2019
08:14 AM
by
kevin-t
Hello
I need to change my operating system from win 10 to linux, but i forgot password
Product: Example: Elitebook Operating System: Microsoft Windows 10 (64-Bit)
S/N: [edited]
01-16-2019 09:15 AM
Welcome to the HP Support Community @MikolajMolski
To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???
HP Notebook PCs - How Do I Find My Model Number or Product Number?
https://support.hp.com/us-en/document/c00033108
REO
PLEASE DO NOT POST ANY SERIAL NUMBERS
01-17-2019 01:13 PM
Welcome to the HP Support Community @MikolajMolski
When asked for the password just hit enter 3 times.
Post any code if you receive one???
If you do not receive a code then you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC battery. It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.
REO