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HP Recommended

Hello

I need to change my operating system from win 10 to linux, but i forgot password

Product: Example: Elitebook  Operating System: Microsoft Windows 10 (64-Bit)

S/N: [edited]

 

3 REPLIES 3
HP Recommended

Welcome to the HP Support Community @MikolajMolski

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

 

HP Recommended

Thank You for your responce. This is HP Elitebook G5 Product ID: 2FA66AV

 

HP Recommended

Welcome to the HP Support Community @MikolajMolski

 

When asked for the password just hit enter 3 times.

 

Post any code if you receive one???

 

If you do not receive a code then you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

 

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