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Zoe_W
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Solved!

Reading Old Hard drive via USB Caddy

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HP Pavilion x360
Microsoft Windows 10 (64-bit)

I am trying to use this PC to read a previous hard drive from another HP pavilion (purchased in September 2016 but now written off by my insurers as the screen got damaged and could not be replaced) vis a USB caddy.

 

Using the current USB caddy I get a message that it needs to be USB 3.0 compatible and the drive will not read. I have checked with my local tech support and the drive is readable on their system.

 

How can I resolve this as I need to access it, to retrieve a one off program which was not fully backed up before the laptop got damaged

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banhien
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@Zoe_W wrote:

...  How can I resolve this as I need to access it, to retrieve a one off program which was not fully backed up before the laptop got damaged


Hi,

 

No, I believe the problem is NOT due to USB 2.0 or USB 3.0. I saw this problem many times and the very simple solution: please do NOT use HP machines, somehow the old HDD has a signature and other HP machines simply reject.

 

After moving data to other machine, you can format it and you can use on any machine.

 

Regards.

BH
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Huffer
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So I gather it is a usb 2.0 caddy/adapter? Have you tried plugging it into a USB 2.0 port on another computer? 

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banhien
Level 19
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94,887 93,544 12,293 26,129
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@Zoe_W wrote:

...  How can I resolve this as I need to access it, to retrieve a one off program which was not fully backed up before the laptop got damaged


Hi,

 

No, I believe the problem is NOT due to USB 2.0 or USB 3.0. I saw this problem many times and the very simple solution: please do NOT use HP machines, somehow the old HDD has a signature and other HP machines simply reject.

 

After moving data to other machine, you can format it and you can use on any machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

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Zoe_W
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Thanks I will try Opening it with another PC/Tablet which is not a HP.

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