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‎12-17-2020 10:18 AM

HP Recommended
Product: HP Zbook
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

I have a HP ZBook laptop that I currently use for work and the ESC key has fallen off and now the button no longer works. The laptop is currently under warranty but I cant send it back to HP for repair on account of the confidential information thats stored on it.

 

How would I go about getting a replacement keyboard sent over so that i can fit it myself?

 

Any advice would be greatly apricated

1 REPLY 1

‎12-17-2020 02:06 PM

HP Recommended

You would need to contact customer support and see if they offer a CSR option (customer self repair) option on this device. Barring that, you could see if there are any HP service partners near you that could offer walk in walkout service while you watch. Your only other option is going to be to retain your drive when you send the device in for service.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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