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- Re: SSD failed - over 1 month without computer access
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05-09-2017 01:16 PM
My new HP ZBook has been out of commission for over one month. My SSD drive failed and I called support who ordered me one, a few days later I found out that the SSD drive was on back order since I only received the OS USB recovery drive in the mail. I called tech support who told me the SSD was on back order. Currently, I am applying for jobs as I was laid off in February and not having use of my new ZBook is very frustrating and disappointing. It is my understanding that my ZBook has a 3 yr service/support and I am very disappointed with the way this issue has been handled. I have chosen HP for my last three laptops, but this horrible situation may cause me to reconsider HP in the future.
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05-11-2017 11:15 AM
Ok, sounds good!
You contact me directly if there are any further problems. 🙂
Quality Manager - HP VR / Z Desktops
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“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
05-11-2017 10:04 AM
Demand that they escalate the case.
Having to wait a month is a bit much.
Quality Manager - HP VR / Z Desktops
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“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
05-11-2017 10:43 AM
It hasn't come to me, and I'm in 3rd Level so that would mean it got to Second Level?
Were you given a case number? Can you send me a PM with that number so I can look into this?
Quality Manager - HP VR / Z Desktops
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“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
05-11-2017 11:13 AM
I placed another phone call today and it seems I will be given another spinning hard drive, OS USB stick and also my ZBook unit may be replaced, since there have been so many issues with it. At this stage I think I should be ok, but it has been a long road. I will PM you the case number so you can have a look if you are curious.
Thanks again!
05-11-2017 11:15 AM
Ok, sounds good!
You contact me directly if there are any further problems. 🙂
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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