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- Spectre X360 Recall Known Motherboard issue help

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12-17-2022 05:06 PM
Can someone offer any suggestion on how to get HP to reply to us on a know motherboard issue with the Spectre x360. I spent 2000$ on this laptop and I can't get help to resolve an issue that should have been recalled for safety reasons. Do you know if there's a lawsuit underway or where to complain if HP continues to not reply? This is hurting my business. Who else has encountered this issue and have you had it resolved by HP?
12-20-2022 07:37 AM
@Virj
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Sandytechy20
I am an HP Employee