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‎12-11-2019 10:54 AM

HP Recommended
Product: HP ProBook 455 G6
Operating System: Microsoft Windows 10 (64-bit)

I've recently purchased a HP ProBook 455 G6 but seem to have a problem at start up. From a cold boot, the laptop starts up and allows me to log in, but once logged in I find things like the start menu not working correctly. Like the search box is there, but I can't type anything into it. Clicking on the start menu brings up the menu, but clicking on the Power button does nothing and is not bringing up the power shut down list to shut down the laptop. Clicking on the wireless icon on the task bar just shows a blank Wireless list, and the laptop does not find any wireless to list. If I then use task manager and do a restart, everything then will restart back up as normal and work fine, but a cold boot everything seems stuck. I have done a complete factory reset, updated drivers, ran sfc, ran dism online with no issues being found. Ran diagnostics with no issues....anyone have nay idea's? Really disappointed in an otherwise great product. Thanks

2 REPLIES 2

‎12-11-2019 12:30 PM

HP Recommended

@AnotherName2 

 

Windows 10 Start Menu is NOT the same like Windows 7 Start Menu. When you click Start you will get similar list as when you hit Win key.

 

Regards.

BH
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‎12-11-2019 12:50 PM

HP Recommended

I'm aware of the difference as I have been using Windows 10 for quite sometime. I have it on several pc's and laptops, but only have an issue with this new HP laptop. If you click on the Start menu, you have the power button which comes up on the left side of the menu. Clicking this on a normal Win 10 brings up the menu of Sleep, Shut down, and Restart. On a cold boot of this new HP laptop, this fails to show up to shut down the PC. Even right click won't work. I have to hit the keys to bring up task manager, and then close out from there as other than holding the power button down, there is no other way to shut down windows. If I do a restart at that point, and log in, then everything works correctly, Start menu's power button then gives me options, Bluetooth, Wireless, search, etc then work. If I turn on from a cold boot, and try and connect my Bluetooth mouse, this fails to connect until I do the restart. Internet won't connect until I do the restart.

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