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HP ProBook 470 G2 Notebook PC
Hi, need help please!

I have this problem with biometric devices in windows Hello.

My laptop ProBook 470 G2 suddenly does not ”see” fingerprint sensor and camera in device manager neither in settings - signing options.

I tried to uninstall/ reinstall fingerprint sensor ... ...no result.

I even uninstall some updates .......still nothing.

Would you be so kind to help me?

Thank you in advance.

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