• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-31-2023 12:34 PM - edited ‎05-31-2023 12:52 PM

HP Recommended
Product: HP EliteBook 860 16 inch G9 Notebook PC (4C153AV)

The keyboard backlight does not work. Does not respond to switching on and off with the key. I use a new laptop for the 1st day. I didn't find the backlight operating time settings in the bios, judging by the technical characteristics on the website, there is a backlight in this model.

Category:
3 REPLIES 3

‎05-31-2023 06:22 PM

HP Recommended

@admit66 

 

That is an optional item. Did you actually buy backlit keyboard option for your machine ? Does it have any key with backlit symbol  banhien_0-1685578818941.jpeg     (normally f4 or f5) ?

 

  • If no then it does not have baclkit keyboard.
  • If yes please use the following Guide

                 https://www.hp.com/my-en/shop/tech-takes/post/turn-keyboard-lighting-on-off

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-02-2023 12:35 PM

HP Recommended

Yes, this model definitely has a backlight, I tried all the methods indicated by the link - it does not help (

Was this reply helpful? Yes No

‎06-02-2023 12:38 PM

HP Recommended

I'm starting to assume that it's either the drivers or it's a marriage

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.