-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- The secondary monitor only displays 1200 * 800

Create an account on the HP Community to personalize your profile and ask a question
09-25-2020 12:32 AM
Good day,
I have an HP ZBook Firefly 15 G7 Mobile Workstation notebook (Product Number: 111F5EA) and an HP USB-C Dock G5 (Product Number: 5TW10AA).
2 HP 27q monitors are connected to it via the display port.
The first monitor shows the native resolution of QHD (2,560 x 1,440) but unfortunately the second displays the resolution only 1200 * 800.
I can't set the correct setting to QHD (2,560 x 1,440) on the second monitor.
I updated the NTB firmware, docking station and all drivers to the current version.
Next, I tried to connect kinds of monitor using HDMI.
I tried both USB-C ports and no change.
The Windows 10 version is 1909
Where is the problem why it doesn't work on both monitors in QHD?
09-27-2020 01:12 PM - edited 09-27-2020 01:17 PM
Dobrý večer, @PolakJ
This is a known issue and in order to active high resolution, you need to make some settings changes. Please, adjust your BIOS/UEFI settings:
- Start or restart the computer and enter HP Computer Setup F10.
note:
This can be performed by pressing the F10 key while the computer is restarting. - Select Advanced tab > System Options.
- Check Enable High Resolution mode when connected to a USB-C DP a lot mode dock.
- Make sure you do SAVE the changes before exiting the BIOS and restart
https://support.hp.com/ie-en/product/hp-usb-c-dock-g5/27767205/document/c06575423
Let me know how it goes. S pozdravom!
*** HP employee *** I express personal opinion only *** Joined the Community in 2013