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‎04-02-2020 12:58 PM

HP Recommended
Product: 250 G5
Operating System: Microsoft Windows 10 (64-bit)

"I want to reset and reinstall Windows 10. But every time when I am going to Settings-->Update & Security-->Recovery-->Reset, it says 'There was a problem resetting your PC' and then stuck during the process. Anyone have a solution to fix this issue?"

1 REPLY 1

‎04-02-2020 02:28 PM

HP Recommended

Hi:

 

With another working Windows PC, use the HP cloud recovery tool to create a bootable recovery drive, that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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