Thunderbolt - Base System Device Driver missing

[IthXero]

Hello.

I am having issues with "System Base Driver" in device manager. I have always ignored this as it did not affect usage of the machine.

However, I have recently tried attaching a Thunderbolt capable external HDD to the machine and found this is the Thunderbolt driver. If I plug a Thunderbolt cable into the machine, Windows chimes in that something new was connected, but the system does NOT recognize a specific device. in this case, the external HDD and device manager adds "System Base Driver" to Other Devices.

The hardware IDs are:

PCI\VEN_8086&DEV_156A&SUBSYS_11112222&REV_00
PCI\VEN_8086&DEV_156A&SUBSYS_11112222
PCI\VEN_8086&DEV_156A&CC_088000
PCI\VEN_8086&DEV_156A&CC_0880

This machine was Win 7 Pro out of the box, i upgraded it to a clean of Win 10 Enterprise. I need to know if there are Windows 10 compatible drivers or if this machine may have to be rolled back to Win 7 Pro.

I can post other codes from device manager if needed.

Thank you.

[REO51ST]

@IthXero

Try this one.

http://ftp.hp.com/pub/softpaq/sp69001-69500/sp69003.exe

Yes there are W10 drivers.

REO

[IthXero]

Reo, thanks for the quick response.

I downloaded and installed the driver in the link you provided directly using the "update driver > select driver from a list" procedure.

The seems to have fixed the "Base System Device" issue in device manager as it now sees the device as "Thunderbolt (TM) Controller - 156A" when plugged in. One step forward!

However, I still cannot see the hard drive in explorer, disk manager, Thunderbolt Software or G-Technologies Thunderbolt Software.

[soccer_dan]

in general, i don't believe hp tests external thunderbolt drives directly connected to the Zbook 17 g2 mobile workstations, only displays

i would suggest you make sure your Zbook is up to date with bios, and other drives. i recommend HP SDM ( https://ftp.hp.com/pub/caps-softpaq/HP_SDM_Setup.exe )

btw, the zbook 17 g2 only supported the thunderbolt 2 with mini-dp port. the g3 and newer models support the tb 3 on usb-c version

[IthXero]

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@soccer_danwrote:

btw, the zbook 17 g2 only supported the thunderbolt 2 with mini-dp port. the g3 and newer models support the tb 3 on usb-c version

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Does this mean it only uses the TB2 port as a powered Mini-DP port? That would explain a lot with this issue if that is the case. 

I will use the tool in the link your provided and post back results.

Thank you.