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‎10-13-2022 04:57 AM

HP Recommended

i have new USB-C G5 Essential Dock but am getting no sound or voice, is there a mute button somewhere? any tips?

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‎10-13-2022 12:52 PM - edited ‎10-13-2022 12:53 PM

HP Recommended

Hello & Welcome !

 

Please, clarify where you expect sound to come from ? Have you plugged in a jack device like a heatset ?

 

May be you have not changed the output device in Windows ? Review these articles:

>> https://www.berkshirecc.edu/knowledge/general-tips-and-questions/change-audio-output-win10pc.php

>> https://winaero.com/change-default-audio-device-windows-10/

 

If you checked the links and inserted an audio jack in the 3.5 mm jackport, provide more info

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